Alexa devices use a USB power … Restart the Echo. AR-110 Control Your Smart Home With the Alexa App for Android, How to Get an Amazon Echo Show Up and Running, Make sure your Echo has power and internet access, Make sure the Echo's microphone is turned on, Make sure your smartphone and Echo are on the same Wi-Fi network, Make sure the Alexa-enabled device is in Wi-Fi range, Reset the Alexa-enabled device to factory defaults, Make sure you've set up a smart home device group, Make sure the right Echo is set as your preferred speaker, Make sure your Alexa-enabled device is in Wi-Fi range, Make sure your contact information is correct, Make sure your smart home device is compatible with Alexa, Make sure Alexa and the Bluetooth device are properly connected, Make sure that your Bluetooth device uses a supported Bluetooth profile, Unpair and re-pair your Alexa device and Bluetooth device, Make sure you're calling the skill by the right name. Repeat this multiple times and turn it on again. I tried disabling and deleting all devices. Restart the Alexa app via its Settings menu and then relaunch the app. Tap on the three lines in the upper left-hand corner. Just ask Alexa. Here's a look at the 8 most common Alexa and Echo problems that users encounter with Alexa and their Echo devices, along with some simple fixes. Press CTRL+ALT+DEL, and then select Start Task Manager. Go to the detail page for the corresponding smart home skill for a list of compatible devices. By connecting your smart plug to the Amazon Echo, you can ask Alexa to control your non-smart appliances. About 90% of Hue Light issues occur because someone manually shut a light switch off. It’s fixed for me. Tap on Wyze and then Disable Skill. Asked Alexa, ‘ok’ but didnt come on. Download the manufacturer's companion app for your smart … Things can get messy when you end up with duplicate lights in your Alexa set up. Went to Hue app, turned light on- it worked. Your Alexa-enabled device might not be able to stream properly because of its location. Multi-room audio lets you control music playback on Echo speakers. Alexa can't make calls if the Echo isn't properly connected to the internet. Alexa skills are like voice-driven apps within the digital assistant. Copyright 2019 Merkury Innovations. There may be a simple culprit, such as a power or internet outage. Test the Wi-Fi password on another device, and if necessary, change it and try connecting Alexa again. Try reboot the device and re-discover on Alexa. I now enabled the Alexa Hue skill again, and everything is back normal and just works. Whether your hands are full, you’re fumbling to find the light switch, or you want some peace of mind while away, Alexa is there to help — just say “Alexa, turn on the lights.” Pairing Philips Hue with Alexa lets you light your home your way. If it blinks red for a few seconds and goes to Off a. Well it partially worked. It appears to be a problem with the app update and how it does not work with Alexa as advertised. Both have worked fine with alexa however yesterday when I ask Alexa to turn living room light on she says ‘ok’ but the light didnt come on. If Alexa can't seem to stream music from Spotify or another streaming service, it's often a bandwidth or Wi-Fi connectivity problem. This simple troubleshooting step sometimes jogs the skill back to action. To check if Smart Card service is running. The devices still respond to voice commands. Complete device setup online. I also have a plug set up in my bedroom so that my bedside lamp can be connected to it. … Sometimes you issue a voice command, but Alexa and your Echo don't respond or respond with something like, "Sorry, I don't know that one," or "Sorry, I'm having trouble understanding you right now. I can use the names of the individual bulbs, but nothing else. In order to test the Sylvania Smart Home app, I added to my Android phone using Google Play. When the message comes up you can not see the current state of the device. Enter your Wi-Fi password if asked, then tap Continue. Once you update your app, see if this resolves the calling problems. It's implemented as a shared service of the services host (svchost) process. We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub. This is a simple, basic troubleshooting step, but it's worth it to make sure. Look, No Hands! Smarter Camera Views Is your Wi-Fi camera view restricted to your phone? 7 things to know about smart lights before you buy a boatload of them. If all else fails, try resetting the Alexa-enabled device back to factory defaults to fix the issue. It stopped working again for me after about an hour. No matter what the problem, when all else fails, try resetting your Amazon Echo device to its original settings as a last resort. However, switching on and off my Echo show resolved my problem. For example, if the Echo in your kitchen is named after its location, you can say, "Alexa, play Coldplay in the kitchen.". Amazon Echo devices can take the place of a home phone. Just got my first smart light which works with Phillips Hue. Register in Alexa & login into app. I have set up the bridge and paired it with my Alexa app. Make sure the skill is enabled. Restart your Echo device. Go to Amazon's Alexa page and try to complete the setup there. Schedule a Callback It's easier to keep track of your Echo speakers if they're named logically. Make sure your Echo has power and internet access. Restart your modem and router. A simple software glitch may be the problem. She's written tips and tutorials for Microsoft Office applications and other sites. See if rebooting your modem and router fixes Alexa's Wi-Fi connectivity issues. Took it out of lamp, but back in, switched lamp on and off manually the light worked. See all Amazon Alexa voice commands. 4. Ryan Perian is a certified IT specialist who holds numerous IT certifications and has 12+ years' experience working in the IT industry support and management positions. Lavi says: November 7, 2020 at 3:30 am. If you choose this option, you'll need to register the device to your Amazon account and enter device settings into the Alexa app again. If you find that a skill, such as Spotify or Pandora, isn't working, here's what to do: Check your device's Wi-Fi connection. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. If your Wi-Fi is down, reset it and see if that gets your music playing. Move it closer to the router and away from walls, metal objects, or other possible sources of interference. The message Device is unresponsive is shown for few secs. When all else fails and your Alexa app still isn't connecting to Wi-Fi, reset the Echo to its original settings, and see if this gets things connecting again. What the Echo's light ring means . Get the Latest Tech News Delivered Every Day, How to Fix Alexa Not Responding to Voice Commands, How to Fix Alexa Playing Music on the Wrong Device, How to Fix Alexa Not Operating a Specific Skill, How to Fix It When the Alexa App Says the Echo Is Offline, How to Fix It When Alexa Won't Connect to Wi-Fi, How to Fix It When Alexa Is 'Having Trouble Understanding Right Now', How to Connect Amazon Echo to Your Sonos Speakers, How to Connect Alexa to a Bluetooth Speaker, How to Fix Alexa Multi-Room Audio Not Working or Unreachable. The app version is on my Samsung S5 and is version 1.23. Move it closer to the router and away from walls, metal objects, or other possible sources of interference. The easiest way to do this is by saying "Alexa, discover my devices." I am emulating a real device via API. Make sure that your Bluetooth device uses a supported Bluetooth profile. It worked fine with Alexa and all the … The easy fix is to make sure you are using the original power supply that came with the unit. Restart the … Check the Echo device's software version and update it if necessary. Same here, Alexa with Hue skill is definetly broken since last update, it won't control any of my lights anymore. Maybe Alexa just can't hear you. After updating your router's settings, try asking Alexa to discover your smart home device again by saying, "Discover my devices.". Double check whether Kasa App can remotely control the device or not. See if this solves your calling problems. If you reset the device, you'll need to register it to your Amazon account and enter device settings again to use it. She may have heard, "Call the chin" instead of "Call Gretchen.". Make sure the Alexa-enabled device is in Wi-Fi range. Alexa says Philips Hue devices unresponsive. I have checked the network and it is on 2.4 GHz and I have enabled skills in Alexa and Alexa find the device but still can't manage the devices. Make sure your smartphone and Echo are on the same Wi-Fi network. When I switch on light, a new ReportState is sent over, but no TurnOn directive hits my lambda function. It appears to be a problem with the app update and how it does not work with Alexa as advertised. Choose Light as the device type. Help & Questions. Alexa, Make My Home Network Smart with D-Link. Make sure you've set up a smart home device group. If you're asking Alexa to play music on an Echo device in one room, but another Alexa-enabled device starts playing music somewhere else, there are a few solutions to try. 04 - Re-Enabled the Hue skill inside Alexa --- NOW everything works properly again. If your device has a screen, check the light on the device. I have reset and still not working, the remote on the Kasa app works fine though? Written by Feit Electric Make sure your Alexa-enabled device is in Wi-Fi range. So the second time I disabled/renabled the skills I chose the second “Home” option in the list and now all my devices work as expected. Reset the Alexa-enabled device to factory defaults. If not, check your internet access and remote control settings. Check the Wi-Fi connection. Why does the device’s status Show “Offline” on Alexa? If Alexa and your Echo aren't responding, try changing the wake word and see if that gets your smart speaker and digital assistant back up and running. If you're not speaking clearly, Alexa may seem baffled by your voice command. Make sure the Echo's microphone is turned on. Move it closer to the router and see if this solves the problem. Tags: alexa commands do not work on lg tv, alexa lg webos tv, amazon-alexa-lg-tv, is my lg tv compatible with alexa, issues with alexa and lg tv, lg smart tv alexa skill, lg smartthinq alexa commands, lg tv alexa commands, lg tv alexa commands list, lg tv alexa compatible, lg tv not responding to alexa, lg tv unresponsive to alexa Make sure your Echo is in Wi-Fi range. 5 things to consider before installing smart light switches. Change the wake word. Search for Geeni then tap Enable. I can use the names of the individual bulbs, but nothing else. This is because an underlying problem with Alexa and Alexa-enabled devices can cause several issues. You should be able to control after 30-45 seconds; b. If restarting and relaunching the app didn't work, you may need to update the app. Alexa App is Slow or Unresponsive; Alexa App OS and Software Version Compatibility; Download the Alexa App; Sign Out of the Alexa App; Turn Alexa Phone Notifications On or Off; Use the Alexa App on Computers ; What is the Alexa App? Alexa says it’s unresponsive. Turns out the skill won’t link unless I press the button on the Hue2 hub which isn’t mentioned anywhere. A simple reboot may fix any glitches your modem and router are experiencing. Make sure your contact information is correct. Try a manual reset. 1. Name your Echo devices accurately. Plug your smart … New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Try to reboot the smart device and re-discover on Alexa. Alexa can stream live video from your camera to Amazon Fire TV, Echo Show, or Echo Spot. If necessary, re-enable the skill and see if this solves the problem. Whatever the cause of your Alexa and Echo miscommunication, some easy troubleshooting steps will have them back in sync in no time. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. Make sure the right Echo is set as your preferred speaker. Once disabled, tap on Enable to Use … Anyone else having this problem or know how to fix it? As I stated above the app works with the switches but no longer with Alexa since the update. This way, whenever you request music, only the designated Echo responds. Not sure why since the Hue skill is already linked, unless the skill isn’t used anymore. For example, you can't start the Jeopardy skill by calling it "that word game." However, no serial # can be found on this bulb. Thre are several reasons why Alexa and your Echo device might not be working together properly. Two ways to get started. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. Make sure your Wi-Fi password is correct. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. After a few second your Geeni devices will be displayed under smart home in the Alexa app. Restart the Alexa app on your phone. If your Echo device can't pair to Bluetooth or the Bluetooth connection drops, double-check that you've set up the connection correctly. When you add all your Alexa-enabled smart home devices to a group, Alexa can respond more intelligently to your requests. Harmony hub, Ring and Yamaha Multicast. The cord is stuck behind my nightstand and it’s hard to reach. A simple restart may fix Alexa and the Echo's Wi-Fi connectivity issues. It's a great time to fill your house with smart light bulbs and switches -- but do yourself a favor and read this first. After all that things are working again. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. Your lights, your command. Make sure you're calling the skill by the right name. If you are having trouble connecting the smart device to Alexa please reference this video or guide. Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. If Alexa can't connect to Wi-Fi, it may be because your internet is down. Read the edits of my comment. Whether you encounter difficulty setting up the device or it isn’t giving you the control you expect, try these steps to correct when the Amazon smart plug is not responding. That’s why we have provided a troubleshooting guide to help you solve any issues you may have with your Lutron Caséta system. Alexa might seem to be unresponsive because your Echo is too far away from the router. How to Connect a Smart Plug to your Alexa. This may help minimize Wi-Fi disruptions on the 2.4 GHz band. Here's what to do: Make sure your smart home device is compatible with Alexa. The key is you need to press the button on the Hue hub when linking the skills and discovering devices. Did one of the bulbs in your Philips Hue smart lighting setup become “unreachable”? We've already reset the smart light before, so you can tap Start. You might not have one of the Smart WiFi LED bulbs. These troubleshooting steps apply to the Alexa App and Alexa-enabled devices, including the Echo Dot, Echo, Echo Plus, Echo Studio, and Echo Show. Restart the Alexa app on your phone. Did you find any … Connect to your router's 5 GHz channel. … I tried the SN reset, many times, but Alexa still can’t discover my Hue light. If necessary, restore your internet connection and then try calling again. Note: Some manufacturers listed may not be available in all countries. The instructions may vary depending on your device, but they should be roughly the same. Make sure the Alexa-enabled device is in Wi-Fi range. Visit our smart bulbs FAQ page today. If it does, the issue is with your Alexa smart product. Check that your Alexa device and the Alexa app have the latest software version. As I stated above the app works with the switches but no longer with Alexa since the update. Sure, words like 'light' are natively used by Alexa, whether you label your smart bulbs with the word or not, but it does help if you are having issues with conflicting similarly named devices. Update the Alexa app on your iPhone or Android. Check what Alexa heard. Verify that the device still responds to commands through the Feit Electric app. Wireless connection could have been lost. Please try a little later." After logged in to the Alexa App, go to skills in the menu. Move it closer to the router and see if this solves the problem. Enjoy Alexa compatibility now with D-Link smart plugs and cameras. Tap on Your Skills. The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. Echo devices might be grouped improperly, or there might be Wi-Fi issues. There could be voice-recognition glitches or problems with your Amazon account setup. This is a problem with app to Alexa connection. After switching channels, try streaming music again. Thanks to one of the comment and your post! I assumed bulb blown. Disable and re-enable the skill. Alexa typically sits around completely dormant until called upon with the wake word (Alexa, Echo, Amazon, Computer). - I even got a notification in the Alexa app that it found the Hue now ... which I have not seen before the update of the app ... the notifications on my Android 9.0 phone, say something like: "New light found, named XXXXXXXX, to control it say ..... ", "New light found, named YYYYYYYY, to control it say ..... ", "New light found, named ZZZZZZZZ, to control it say ..... ". When you add more LIFX to your home, you may quickly add them to Alexa for voice control. Reset the Echo to factory settings. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. My Alexa no longer recognizes my Hue A1 “old version” bulb. If you or another user accidentally disabled the skill, it won't work. The Leviton app turns it on/off fine. I checked the Alexa app today and it says all my … Sometimes, manually cycling the light is the only thing you need to do to restore … Restarting your Alexa-enabled device is always worth a try. Does the Smart Home system work without the hub? Restart your Echo device. Press the microphone button on top of the device to turn it on again. Turn off any Wi-Fi-connected devices you aren't using and see if this solves your streaming problems. After restarting the Alexa app, restart your Echo and then see if Alexa can detect it. I have followed all set up instructions, “discover device” instructions. Someone told me I should try discovering my devices again and that worked, though I had to press the button on the Hue 2 hub first. To resolve most discovery issues with your Amazon Smart Plug, try these steps. Try these steps first: Make sure that your smart home device is compatible with Alexa. 02 - Did a "forget all my devices" from here:https://alexa.amazon.com/spa/index.html#appliances ( this can also be done from within the Alex app itself ). If your smartphone and Alexa app are on a different Wi-Fi network than your Echo, your Echo won't be able to respond. I still couldn’t use any scenes so I tried disabling and relinking the Hue skill and it is failing to link for some reason, so now nothing works. See if your internet is up and running. For more information, visit Mygeeni.com. 2. And of course, rebooting your Router and the connected Hue Hub is always the next thing to try. If there's already a group set up, try deleting it and setting up a new group. Reduce Wi-Fi congestion. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. Posted by 1 year ago. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. Ensure that you're calling a preset contact who can receive calls via their Alexa device. Update the software version on your Echo. Press question mark to learn the rest of the keyboard shortcuts, https://alexa.amazon.com/spa/index.html#appliances. If calling on Alexa isn't working, there are a few troubleshooting steps to try. I have viewed the pics of bulbs online where the serial number is located. Not anymore. Unplug and re-plug the Smart Plug. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. Make sure your Bluetooth device is fully charged and close to your Echo device when you're pairing the two. If you're connecting to Alexa with the wrong Wi-Fi password, this could be the cause of the problem. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. I've enabled and disabled the skill and ran "discover my devices" and nothing worked. Reduce Wi-Fi congestion. Still no joy. Reply. You may be attempting to add a new smart home device, but Alexa can't detect it. I have set up the bridge and paired it with my Alexa app. An unplugged Echo or internet outage might be the reason Alexa's ignoring you. Update your router settings. https://www.amazon.com/product-reviews/B01LWAGUG7/ref=cm_cr_arp_d_viewopt_srt?sortBy=recent&pageNumber=1. Writer and editor for 10+ years theory it should n't make calls if the Echo closer to you... Device settings again to use it I switch on light, a smart! 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