You can call Bioreference Laboratories at toll free number, write an email, fill out a contact form on their website www.bioreference.com, or write a letter to 481 Edward H. Ross Drive, Elmwood Park, New Jersey, 07407, United States. Bio-Reference Laboratories, Inc.'s Best Toll-Free/800 Customer Phone Number. The average Bio-Reference Laboratories, Inc. salary ranges from approximately $24,515 per year for Data Entry Clerk to $113,353 per year for Specimen Processor. Free interview details posted anonymously by Bio-Reference … The manager of the... business's response. Salary information comes from 6 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. You will speak with doctors' offices, nursing homes, and patients regarding lab results and tests. If you wish, you may update it before sending it.] If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years. I have been working at Bio-Reference Labs full-time for more than 10 years Pros Great department to expand knowledge of medical terminology and knowledge of tests and what they test for , ongoing training provided for all new tests and processes, monthly feedback 1:1's with Supervisors on overall productivity and how to improve performance. 1 Bio-Reference Labs Customer Service interview questions and 1 interview reviews. should be so antiquated. department confirmed that the online update was missed and the appropriate staff retraining actions are in place. Best Cities for Jobs 2020 NEW! If you wish, you may update it before sending it.] This estimate is based upon 2 Bio-Reference Labs Customer Service salary report(s) provided by employees or estimated based upon statistical methods. Thank you. If you are you a current customer, please take the time to fill out our Client Satisfaction Survey. Apply online instantly. See all Customer Service salaries to learn how this stacks up in the market. If you ... customer service team at 1-833 4MYLABS (1-833-469-5227). But more importantly, Bio Reference needs to reflect and make things right. My e-mail address is [redacted]. I was able to locate the patient's account. Pay your bills without logging in. Learn about Bio-Reference Laboratories, Inc. culture, salaries, benefits, work-life balance, management, job security, and more. 1 Bio-Reference Labs Customer Service Representative interview questions and 1 interview reviews. Minor children cannot register for the self-service portal. If we do not receive insurance information from the ordering physician, our only recourse is to bill the patient. [redacted] denied the claim. Revdex.com: [redacted]. Bio-Reference is always striving to stay on the cutting edge, looking for new technologies to help our company grow and drive advances in the field. Bio-Reference Laboratories, Inc. has 1 phone number, Bio-Reference Laboratories, Inc. has no chat option, Bio-Reference Laboratories, Inc. has no help forum. While the services were ordered by a physician, the services are performed for the patient, who is the responsible party. Bioreference Laboratories hours and Bioreference Laboratories locations along with phone number and map with driving directions. until we received the payment from the patient's insurance on October 24. BioReference's level of efficient and knowledgeable customer service* Very Good Good Neutral Poor Very Poor N/A. This is Bio-Reference Laboratories, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bio-Reference Laboratories, Inc. agent. $17/hr. I apologize for the long turnaround time for this refund check. Customer Service Representative salaries at Bio-Reference Labs can range from $16 - $19. GenPath Urology & Oncology (800) 627-1479. After reviewing the patient's complaint, I had a special refund check cut in the amount that was due, and it was overnighted yesterday to the patient. BioReference is a participating provider in the UnitedHealthcare Preferred Laboratory Network. Checks for that refund batch were printed on November and mailed on November 21. The address that is used is the one in which the patient resided at the time of the blood draw. Customer Service Representative hourly pay at Bio-Reference Labs can range from $16 - $19. BioReference's reliability of specimen pickup and transportation* Very Good Good Neutral Poor Very Poor N/A. I apologize for the delay in this reply, as the manager of the department that handles online updates was not in the office. Regards, These service charges are not billable to insurance, and are collected from the patient in advance. You may give the patient my e-mail address if she has any further questions, [A default letter is provided here which indicates your acceptance of the business's response. Please tell him to reference his account number [redacted] and I will assist him personally. Customer Service Representative (Former Employee) - Elmwood Park, NJ - March 6, 2020 CS position requires more work than they are willing to compensate for. GenPath Urology & Oncology (800) 627-1479. Customer Service Representative - Hourly. BioReference offers hundreds of groups of laboratory tests called profiles Some doctors or clients who use our services have negotiated a special price for specific groups of tests, called custom profiles The patient, [redacted] , went to our Patient Service Center for the testing done in February, and the employer's doctor or homecare representative, ordered a custom profile with a special price The doctor that the patient went to in July was a different doctor, and that doctor ordered a different profile which did not have a special price While the testing was similar, it was not identical However, since the patient was not aware that her primary care physician did not have a specially negotiated price for a specific profile, I am willing to offer that same price to the patient I have noted the account to accept $as payment in full I cannot send out a discounted invoice If the patient would like to verify that this payment is accepted as payment in full, or if she has any other questions, she may call me at ###-###-####, extension ***, I have researched the issues brought up by Ms***. For appointments at BioReference Patient Service Centers Only. I had to request detailed information and explanations from our West Coast laboratory location. It was set up for a refund at that time. Revdex.com: and is having the account removed in its entirety from any credit reports.BioReference was not provided with any insurance information until long after the file submission time had lapsed.We have adjusted the amount to zero on our A/R system. Due to the COVID-19 Pandemic, please be advised that our customer service center is currently experiencing high call volumes, longer than average wait times, and delayed responses on messaging platforms. Bio-Reference Laboratories, Inc. I have also confirmed that we are experiencing longer than normal response times in Billing Customer Service due to our migration to a new billing system. All patients must have a lab order from ordering physician at the time of the appointment. Did you know we are open for visits by physicians and office staff? Customer Service Representative hourly pay in the United States is approximately $15.59, which is 18% above the national average. The account has been updated to reflect the [redacted] information that he supplied online. The doctor's office laboratory orders indicate that the patient has [redacted] as his primary coverage, and the patient received the invoice when... Write a review on Bioreference Laboratories or ask a question. It offers routine and specialized tests in areas including molecular diagnostics, esoteric testing, anatomical pathology, oncology, genetics, and women's health. Learn about Bio-Reference Laboratories, Inc. culture, salaries, benefits, work-life balance, management, job security, and more. In customer service you deal with answering phone calls about clinical lab work. Free interview details posted anonymously by Bio … If you wish, you may update it before sending it.] View this and more full-time & part-time jobs in Elmwood park, NJ on Snagajob. *** ***, [A default letter is provided here which indicates your acceptance of the business's response. Phone Number. ... Self-service customer access to book a location-based appointment in an available time slot; I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.If there are any balances left after insurance pays... My father's official address is [redacted] If there are any balances, the bills should be forwarded to that address. Updated Oct 22, 2019 Take Survey. Average Bio-Reference Laboratories, Inc. There are no accounts, including the October 26, 2016 date of service, that are in a bill to patient... You can help! BioReference Laboratories, a wholly-owned subsidiary of OPKO Health, is a clinical laboratory that provides testing and related services for the healthcare sector in the United States. Revdex.com: 481 Edward H. Ross Dr. Elmwood Park, NJ 07407-0621. Come join a company who realizes that our employees are our most important asset! [A default letter is provided here which indicates your acceptance of the business's response. BioReference Laboratories offers a full range of clinical diagnostic lab services in the US. In the complaint, Ms*** states that the refund she is expecting is $109.00, but the agency states that the payment made was $105.00, which is the amount of the refund check. Customer Service salaries at Bio-Reference Labs can range from $13-$16. (This address can be verified by Medicare.) GenPath Women’s Health (800) 633-4522 Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! I have located the accounts for this patient. special blood draws, kits and expedited shipping to two different laboratories that performed the additional testing, *** *** and Igenix. Bio-Reference Labs Customer Service Representative Reviews. Thank you Revdex.com. I have had that accounts properly adjusted to zero. GenPath Women’s Health (800) 633-4522 Use RevDex to, Increase visibility and credibility of your review by. Learn More. We’re trying to keep up and provide the best service we can. This is Bio-Reference Laboratories, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bio-Reference Laboratories, … GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. Or take a look at our Capital One Customer Service page. If Ms*** has any questions or concerns, she can contact me directly at ###-###-####, extension *** or via e-mail at ***, I apologize for the delay in replying to this complaint. I hope that this explains the situation. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. BioReference is at the center of progress for patient care, providing laboratory testing and clinical diagnostic services to physicians, hospitals, and clinics 183 salaries for 97 jobs at Bio-Reference Labs in Elmwood Park. Sharing is what powers GetHuman's free customer service contact information and tools. Updated Oct 22, 2019 Last Name Phone Number Address 2 (PO Box, Apt.) Apply for a BioReference Laboratories Customer Service Representative (Remote, FT, 30 hours) job in Elmwood park, NJ. Please have Ms. [redacted] contact me at [redacted] if she has any further issues. Since the initial payment was sent to the collection agency, we do not have a way of knowing which amount is correct. I have queried our billing system and cannot locate any charges for [redacted], nor can I locate any zero balance accounts with a December 2016 date of service. Self-Service Test Results from BioReference Our offices receive hundreds of calls each day. Expect to expand your knowledge of clinical lab tests, procedures, and test supplies. No registration required. I obtained copies of the Explanation of Benefits for the lab testing performed at BioReference and the total patient responsibility is $63.82. At this time, mylabology operates on a walk-in basis only, with the exception of COVID … One-time Quick Pay. Bio-Reference Labs Salaries trends. Or take a look at our Capital One Customer Service page. Pay now by Credit Card or eCheck LAUNCH QUICK PAY. I was able to locate the accounts in question. Please provide my e-mail address to the patient if he wishes to follow up for a claim status. Customer Service Customer service representatives are always available to assist patients with questions that may arise with regard to their results. Please have the patient contact me at [redacted] and I will reply. Best Cities for Jobs 2020 NEW! 481 Edward H. Ross Dr. Elmwood Park, NJ 07407-0621. Apply to Courier, Sorter, Customer Service Representative and more! For more details, and to see what shortcuts or tools we provide to get better, faster help from Bio-Reference Laboratories, Inc., tap or click the link. Please try again later. It should also be noted I finally recieved my refund check. Bio-Reference Labs Customer Service Representative Reviews. Customer Service Representative - Hourly. View this and more full-time & part-time jobs in Gaithersburg, MD on Snagajob. It did not appear as an overpayment There appears to be a misunderstanding about the $payment made by the patientThis $represented two $fees, for Address: 487 Edward H Ross Dr, Elmwood Park, New Jersey, United States, 07407, Add contact information for Bio Reference Laboratories, Sharing is caring! The typical Bio-Reference Labs Customer Service Representative salary is $18. Your feedback is important to us. If you wish, you may update it before sending it.] *** ***, [A default letter is provided here which indicates your acceptance of the business's response. All of the accounts were rebilled to [redacted] with the information that the patient provided. I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me Have something to share about Bio Reference Laboratories? Regards, [redacted]. We did not receive the payment from our collection agency until October 2. 183 salaries for 97 jobs at Bio-Reference Labs in Elmwood Park. Regards, The actual testing itself, from all three labs including BioReference, was billed to the patient's insurance. Regards, Based on the notes on the account, the first inquiry from the patient occurred on September 16. Sign in to save Customer Service Representative (Remote, FT, 30 hours) at BioReference Laboratories. Contact Bioreference Laboratories customer service. If there are any questions, please give the patient of his representative my e-mail address: [redacted]. After listening to a taped conversation of the call that the patient's husband made to BioReference, I did confirm that the billing customer service representative that the patient's husband spoke to was a trainee, who may not have answered all of the questions completely. 481 Edward H. Ross Dr. Elmwood Park, NJ 07407-0621. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. Posting id: 602412943. For example, look at our Wells Fargo Customer Service page. patient responsibility. See all Customer Service salaries to learn how this stacks up in the market. The patient's spouse (who called), became unwilling to provide us with the necessary (required) information to bill his insurance. I would like for you to provide my e-mail address to the person who made this complaint so I can ask them for more information... to locate their account and resolve the issue. Get a better deal on all your services in 1 call, and let us make scheduling easy for you. 1 Bio-Reference Labs Customer Service Representative interview questions and 1 interview reviews. Salaries posted anonymously by Bio-Reference Labs employees in Elmwood Park. I will reach out to the sales representative who handles this account to see if they can have that corrected. Salaries posted anonymously by Bio-Reference Labs employees in Elmwood Park. BioReference reached out to Ms. [redacted] and we believe that we have resolved the problem. Your feedback is important to us. Bio-Reference is looking for Customer Service Reps who are natural leaders to join our team as a Customer Service Representative, Sales Support Representative, or Front Desk Receptionist. There will also be two additional explanation of benefits that the patient will recieve (from *** *** and Igenix) after they adjudicate the claims and she may have patient responsibility for them, also. Unfortunately, our account creation service is not responding. Revdex.com: 368 Bioreference jobs available on Indeed.com. BioReference is a participating provider in the UnitedHealthcare Preferred Laboratory Network. Our Customer Service Center is open 24 hours a day, 7 days a week and 365 days a year. Customer Service salaries at Bio-Reference Labs can range from $13-$16. GetHuman provides customer service contact information, step-by-step help, tools to get a rep on the phone faster and all kinds of useful gadgets for customers to make it easier to get good customer service without the hassle. These service fees are not covered by insurance and are reflective of the costs of drawing, separating, packing and shipping two specimens from the BioReference Patient Service Center to these two labs. This estimate is based upon 2 Bio-Reference Labs Customer Service salary report(s) provided by employees or estimated based upon statistical methods. Complete the job application for Customer Service Representative (Remote, FT, 30 hours) in ELMWOOD PARK, NJ online today or find more job listings available at … All have been billed to Medicare, and all but two are already paid. After Medicare pays, there will be no secondary balance. This was our error. The other two are awaiting payment from Medicare. For example, look at our Wells Fargo Customer Service page. Bio-Reference Laboratories, Inc. On the account in question, the only information given to us on the order was to bill the patient, which we did. Average Bio-Reference Laboratories, Inc. hourly pay ranges from approximately $13.87 per hour for Courier to $35.00 per hour for Medical Technologist. There is no further... You are looking up Bio-Reference Laboratories, Inc. customer care, so you probably already know who they are. This estimate is based upon 6 Bio-Reference Labs Customer Service Representative salary report (s) provided by employees or estimated based upon statistical methods. The typical Bio-Reference Labs Customer Service Representative makes $18 per hour. This estimate is based upon 6 Bio-Reference Labs Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. status. 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Explanations from our West Coast Laboratory location speak with doctors ' offices, homes... You deal with answering phone calls about clinical lab work MD on Snagajob Customer care, so you probably know! A year rebilled to [ redacted ] procedures, and are collected from the patient has any questions she... The appropriate staff retraining actions are in place verified by Medicare. realizes. She can reach me at [ redacted ] and we believe that we resolved! Agency until October 2 QUICK pay Good Good Neutral Poor Very Poor.! Only information given to us on the account in question staff retraining actions are in a bill patient!, 2019 1 Bio-Reference Labs Customer Service Representative hourly pay at Bio-Reference Labs Customer Service page, they can me. Reach out to Ms. [ redacted ] actions are in place Laboratories ask... Service, that are in a bill to patient... status which amount is correct were to... 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